Lite
One seat to get started.
$19$25 / mo
per agent, annual catalogmonthly catalog
Get Started See full featuresKey features:
- 1 agent seat
- Track up to 100 visitors
- 60-day chat history
- Basic widget customization
- File sharing
Pricing
xyzChat live chat pricing and plans.
Lite, Regular and Business are listed per agent seat. Every plan includes the core website widget and realtime agent inbox.
- Unlimited conversations means no plan-level message or conversation quota
- Plan selection controls beta product entitlements
- No card is charged because checkout is not live
Annual catalog rates are up to 24% below monthly catalog rates. Checkout, subscriptions, invoices, and automatic billing are not live yet.
Regular
The whole team on one inbox.
$49$59 / mo
per agent, annual catalogmonthly catalog
Get Started See full featuresEverything in Lite, plus:
- Unlimited agent seats
- Unlimited chat history
- Full widget customization
- Custom pre-chat form
- Canned responses
- Conversation tags
- Chat ratings and email transcripts
- Suggested replies, 3 sources
- Smart tags and topic insights
- 100 AI assists per agent monthly
- 1 targeted campaign
- Daily conversation reports
Business
The full picture, under your brand.
$79$89 / mo
per agent, annual catalogmonthly catalog
Get Started See full featuresEverything in Regular, plus:
- Full analytics: breakdown and satisfaction
- CSV report export
- Archive search
- Recaps and draft polish
- Suggested replies, 10 sources
- 500 AI assists per agent monthly
- Unlimited targeted campaigns
- White-label widget
- Track up to 1,000 visitors
Extended add-on
Rule-based answers when automation is available.
Extended enables deterministic rules and optional provider-backed answers. Automation dispatch is currently best effort, not an unattended-service guarantee.
- Extended entitlement can be enabled on any base plan
- Deterministic rules: approved keywords in, approved answer out
- Your own custom rules: keywords in, your answer out
- Provider-backed answers use configured knowledge sources: 300 a month on Regular, 1,000 on Business
- Greets visitors by name
- Handoff decisions request the human queue in the same thread
Compare xyzChat plans
| Lite $19$25/mo | Regular $49$59/mo | Recommended Business $79$89/mo | |
|---|---|---|---|
| Annual catalog price / month | $19 | $49 | $79 |
| Monthly catalog price / month | $25 | $59 | $89 |
| Agent seatsOne seat is one agent account with its own email and password. Unlimited means no plan-level seat cap, not unlimited infrastructure capacity. | 1 seat | Unlimited | Unlimited |
| Realtime inboxNew conversations are pushed to connected agent clients. | |||
| Unlimited conversationsNo plan-level product quota is coded for conversations or messages; this is not an infrastructure-capacity or SLA claim. | |||
| Chat historyHow far back the workspace inbox reaches. In the current beta, a plan change does not itself delete history; retained older conversations become visible on a plan with unlimited history. | 60 days | Unlimited | Unlimited |
| File sharingSend and receive files and images in the thread, both directions. | |||
| Read receiptsTicks show sent and seen, on both sides of the conversation. | |||
| Typing indicatorsLive typing dots on both sides of the conversation. | |||
| Message sneak peekAgents see a message as the visitor types it, before they hit send. | – | ||
| Canned responsesSaved replies for the whole team, inserted with / in the composer. | – | ||
| Conversation tagsTag conversations and filter the inbox by tag. | – | ||
| Chat ratingsVisitors rate the conversation good or bad, with an optional note. | – | ||
| Email transcriptsVisitors can email themselves the full conversation as a plain-text transcript, right from the chat header. | – | ||
| Archive searchSearch every conversation by visitor name or message text. | – | – | |
| Pre-chat name fieldThe widget asks a first-time visitor for their name before the chat starts. | |||
| Emoji pickerPick emoji straight from the composer. | |||
| Sequenced resumeAfter reload or reconnect, clients request persisted messages after the last sequence they saw. | |||
| Suggested repliesOne-click reply drafts written from the conversation and your knowledge sources; your agent reviews, edits and sends. | – | 3 sources | 10 sources |
| Topic insightsAn on-demand readout of the top topics in your recent conversations, in the Reports view. | – | ||
| Smart tagsSuggested tags for the conversation, preferring the vocabulary your team already uses. | – | ||
| Conversation recapsA three-sentence synopsis of any conversation, on demand in the workspace. | – | – | |
| Draft polishRewrites the agent’s own draft: clearer and friendlier, same meaning. | – | – | |
| Monthly AI assistsEvery suggestion, summary, tag set, insight and rewrite counts as one assist; the allowance is per agent and resets monthly. | – | 100 per agent | 500 per agent |
| Live visitor trackingWho is on your site right now: current page, referrer, IP and time on site, chat open or not. | Up to 100 | Up to 400 | Up to 1,000 |
| Visitor queueVisitors waiting for a human hold a numbered place in line. | |||
| Chat assignmentRoute a conversation to a specific teammate. | – | ||
| Chat transfersHand a live conversation to another agent mid-thread. | – | ||
| Team presenceOnline dots for your team, in the workspace and on the widget. | |||
| Targeted campaignsSwap the widget greeting on pages whose URL matches a campaign. | – | 1 active | Unlimited |
| Daily conversation reportsConversations per day for the last 14 days, plus the all-time total. | – | ||
| Message breakdown analyticsSplits the totals into customer messages, xyzBot instant answers and team replies. | – | – | |
| Satisfaction analyticsThe all-time tally of good and bad chat ratings. | – | – | |
| CSV report exportDownload the full report as a CSV file. | – | – | |
| Widget customizationBasic is the round icon launcher and your welcome greeting; Full adds every row below. | Basic | Full | Full |
| Welcome greetingsA greeting card above the launcher, shown once per visitor. | |||
| Returning-visitor greetingsA different message for visitors who have chatted before. | – | ||
| Bar launcher with labelA labeled pill in place of the round icon button. | – | ||
| Eye-catcher imageAn image or GIF that floats above the launcher; visitors can dismiss it. | – | ||
| Auto-openOpens the chat once per visitor after the page loads; wide screens only. | – | ||
| Custom pre-chat formBuild the form visitors fill before the chat: name, email, phone, dropdowns, or checkbox questions, in any order. | – | ||
| Light & dark workspace themeThe agent workspace follows your system theme, light or dark. | |||
| White-label widgetRemoves the Powered by xyzChat footer from the widget. | – | – | |
| Sequenced message replayPersisted messages are numbered per conversation, so a reconnecting client can request what it missed in order. | |||
| Single active sessionOne live session per seat: signing in on a new device signs the old one out. | |||
| Auth endpoint rate limitsSign-in and password endpoints have dedicated edge request limits. | |||
| xyzBot rule answersWhen automation dispatch is available, matched deterministic rules return their configured response; handoff decisions request the team queue. | catalog starts at $52$65/mo | ||
| Custom xyzBot rulesYour own keyword rules, answered before the built-ins; managed in the workspace. | Included with Extended | ||
| AI answers from your knowledgeWith a provider and sources configured, xyzBot requests a grounded answer; insufficient grounding requests the human queue. Provider and dispatcher availability still apply. | With Extended: from your knowledge sources, up to 300 answers a month on Regular, 1,000 on Business | ||
| Get Started | Get Started | Get Started | |
The fine print
Straight answers about the price.
How does per-agent pricing work?
The current catalog is priced per agent seat. Your owner account is the first seat, and each accepted teammate is another. During beta, plan selection controls product entitlements; it does not create a paid subscription or charge.
What separates Lite, Regular and Business?
Lite is one seat with the core chat: a 60-day history, the basic widget and tracking for 100 live visitors. Regular unlocks the team layer: unlimited seats and history, canned responses, sneak peek, tags, ratings, email transcripts, a custom pre-chat form, suggested replies and smart tags with 3 knowledge sources, topic insights, 100 monthly AI assists per agent, a targeted campaign, daily reports and full widget customization. Business adds the analysis layer: full analytics with satisfaction, conversation recaps and draft polish, 10 knowledge sources, 500 monthly AI assists per agent, CSV export, archive search, unlimited campaigns, a white-label widget and tracking for 1,000: the plan we recommend once chat is your front door.
What are the month-to-month catalog prices?
The month-to-month catalog lists Lite $25, Regular $59 and Business $89 per agent, and Extended $65 per workspace. Annual catalog rates are up to 24% lower. The toggle above shows both catalogs; checkout is not live yet.
What is the Extended add-on?
Extended is the xyzBot product entitlement: deterministic keyword rules, custom rules, name-aware greetings, optional provider-backed answers, and handoff decisions that request the human queue. Automation dispatch and provider delivery remain operational dependencies. Extended is listed at $52 per workspace per month on the annual catalog, not as a fourth base plan.
What powers the AI features?
The gateway supports Anthropic and approved OpenAI-compatible providers when configured. Every agent AI feature is a fixed single-purpose task that returns a draft or analysis for the agent to use. xyzBot is instructed to use configured knowledge sources and request human help when grounding is insufficient. Live quality, latency, and delivery depend on the provider and automation dispatcher. Suggested replies, smart tags and topic insights start at Regular with 3 knowledge sources; conversation recaps and draft polish are Business, with 10. Each plan carries a monthly allowance: 100 AI assists per agent on Regular and 500 on Business; requests beyond the current allowance are refused until reset.
What happens if I downgrade?
The current beta does not delete history merely because a plan is changed. Lite hides conversations older than 60 days, and retained conversations become visible after changing back to a plan with unlimited history. This is current product behavior, not a retention guarantee.
Get started
Start with the plan that fits today.
Sign up, choose a beta entitlement, and copy the widget script tag. Paid checkout, subscriptions, and invoices are not live yet.